The amenities you offer can significantly impact your guests’ experience. Consider considering the amenities you provide because many guests now check in using their smartphones (and can stream video, book a car, and order food). We’ll help you consider your options by outlining the most popular amenities and defining what your guests want.
- What are hotel amenities and services?
The extras or premiums that are offered by the hoteliers to their guests. The amenities provided by each property will differ (e.g., Luxury hotel vs. hostel.
In-room amenities include air conditioning, entertainment, Wi-Fi, and toiletries. On-property extras include parking, dining, and other common areas. On-property services are usually charged a fee. Amenities can be anything other than a room and bathroom.
What is the difference between special offers and amenities?
Accommodation providers also give guests special offers, technical perks, or extras. Special requests are often included with the purchase of a hotel room to attract certain types of guests (e.g., Families, business travelers, and millennials are all good examples of how to increase bookings for a certain period. Some examples include complimentary parking, free stays and breakfast for children, discounts on available services, and free pet stays.
What is going beyond?
Travel is a joy when you can make personal connections with people. By sharing your local knowledge, recognizing special occasions, and making it easy for guests to enjoy their destination, you can help foster these relationships. To help you get inspired, we’ve included a few tips below. Creating a great guest experience is necessary by taking advantage of opportunities to delight and surprise guests. However, this is not an amenity.
- What should every hotel offer?
The amenities you provide for your guests are a great way to make them feel unique and comfortable during their stay. It’s crucial to consider your bottom line when curating your amenities. You can set the right expectations for your guests by including attractive and accurate content in your listing. This will also increase your property’s chances of appearing higher in search results.
Select amenities that are in line with the guest’s needs. If you own a luxury hotel, guests will probably find that providing cheap soaps and shampoos could be better. If your target traveler has a limited budget, you can differentiate yourself by providing toiletries.
About 70 percent of guests said they would pay more for properties with their favorite amenities and service. Let’s concentrate on the amenities in your room that are important:
Let’s assume that a safe, well-maintained room is the baseline. Then, let’s consider what amenities guests need when making a reservation. These amenities will not distinguish your property but could negatively impact the guest experience, resulting in less-than-positive reviews.
There is free Wi-Fi and ironing facilities, a telephone, a hair dryer, a safe, lots of hangers, luggage storage, etc.
Air conditioning, blackout curtains, television, complimentary toiletries, minibar, etc.
In recent years, many amenities that used to differentiate a property, such as robes, slippers, entertainment in the room, and signature products, are now expected.
Today’s guests need new essentials.
People travel today with more devices — smartphones, laptops, and tablets — than ever before, and they expect to be easily able to use these devices during their stay. The result is a new set of amenities that all properties must provide.
Free and fast Wi-Fi
It’s important to provide Wi-Fi that always works, no matter where you are. This applies to both leisure and business travelers.
Your guests will need a convenient way to charge all their devices. You can also add USB ports to the beds of your guests to allow them to charge their devices at night. Consider adding universal sockets if international guests are frequent and wanted.
Think about adding desks for guests to charge and use their devices. A workspace, once a necessity for business travelers only, is now necessary for all travelers.
Smart TVs with wireless speakers
Many guests expect to be able to access their accounts from any hotel worldwide. Bluetooth speakers are a nice touch recognizing that many guests already have their favorite songs on their smartphones. The guests can create a comfortable, familiar atmosphere by playing their favorite music.
Enjoy complimentary coffee in your room and water.
Many guests love having these machines in their rooms, as they are becoming more popular. Even if you offer room service, guests will appreciate the convenience of preparing their coffee. The trend of providing guests with complimentary bottled water upon arrival and throughout their stay has also become a popular amenity.
Don’t forget to include your accessibility and inclusiveness features in your amenities. Promote a welcoming, barrier-free experience to appeal to as many potential travelers as possible. Learn about how one hotel uses our platform to showcase its accessibility.
- What are the best ways to attract guests by offering them specials and amenities?
According to our study conducted in the past, guests ranked attractive amenities as their third most important consideration when planning a trip. Cleanliness guidelines and flexible cancelation policies closely followed this.
The right amenities for your hotel will depend on who you are trying to attract. The needs of families are different from those of business travelers. International guests have other preferences than domestic ones. Weekend getaways and week-long vacationers also differ. You can clarify your best customers with our guide to hotel marketing. Consider offering them specials and amenities once you have identified your best guests.
Remember to document your in-room amenities and other on-property features in your listing. This will help you match your property with guests looking for your experience.
Amenities that matter: High-speed Wi-Fi, comfortable desk and lighting, power outlets, and USB ports, laundry services and the ability to iron, in-room coffee maker, breakfast/restaurants, fitness facilities, parking or shuttle.
Special Offers that Appeal: Free Parking, Complimentary Breakfast, Discounted Laundry Services
Touches of delight: Offer a complimentary drink after a long, tiring day. Or a fruit platter or light snack upon arrival.
Families on Holiday
Amenities that matter: High-speed Wi-Fi, in-room kitchen/coffee maker, breakfast/restaurants, pools, pet-friendly, in-room entertainment, and activities.
Offers that are appealing: Anything to make traveling with children more affordable and convenient: Package your hotel with a trip, offer a complimentary breakfast after a three-night minimum stay, provide free parking or shuttles, and allow pets to stay for free.
Touches That Delight: Reccommendations of family-friendly activities, must-see places, free bike rentals, beach, pool, or snow toys available, stashes with puzzles or board games, and special treatment of the family dog.
Weekend guests and other special occasions
Amenities That Matter: High-Speed Wi-Fi in the room, balcony/views, hot tub/pool, in-room entertainment, high-end toiletries, in-room coffeemakers, robes/slippers, and pet-friendly.
Special Offers that Appeal: Anything to make the most of your time: Flexible check-in/check-out times, luggage parking, shuttles, free parking, complimentary breakfast.
Any special offers: Champagne, spa discounts, activities discounts, restaurant discounts, etc.
Touches That Delight: Recognizing birthdays, anniversaries, or honeymoons—local recommendations for exceptional occasion dining, hiking trails, and must-see sights. Celebratory in-room presents such as fruit platters, decadent desserts, or wine.
- Impress your guests with these ideas.
Never underestimate the impact of a thoughtful, simple gesture in making a guest feel special. Use these three tips, above and beyond your amenities, to enhance the guest experience.
Notes to self
A hand-signed message stands out in a world of texting and social media. Welcome, birthday, and congratulations words personalize the guest’s experience and show them they are appreciated.
Share local knowledge
Your local knowledge will enhance the experience of your guests. They spend time researching to find out what they can do and see. You can create your top 10 lists, such as where to go for a sunrise run or take a yoga lesson. Also, you can include information about the history and culture of your destination. These can be shared at check-in or in the rooms or sent ahead to guests so they are prepared for their trip.
Enjoy welcome gifts
When guests discover a thoughtful gift in their hotel room, it elevates their first impression. It sets the tone for the rest of their stay. Consider using local flavors and products to give your gift a special touch. You can show off the talents of your restaurant by giving them cookies or snacks.
These special touches will not only differentiate your hotel from others but are also likely to be mentioned in reviews.
It is essential to reflect the unique features of your property in your listing and ensure that your amenities are up to par or even exceed guests’ expectations. Positive guest reviews will also improve your visibility. Log in to Partner Central and see how excesses affect your sort order.