Hoteliers invest heavily in technologies that benefit their guests, such as mobile apps, booking engines, digital concierges, keyless entry, beacons, and automated check-in and check-out processes. In a New York Times article, Scott Dobroski of Glassdoor’s corporate communications stated, “All companies are now technology companies, but this is particularly true for the hospitality industry.”
It is essential to adapt mobile technologies in the workplace for all employees. Stefan Tweraser, Snapshot, writes about the impact of multi-faceted systems on employee productivity and job satisfaction. The user interfaces are so complicated that employees are forced to wait while guests try to find information. This information should be available on the go, at their fingertips, and easily accessible throughout the day. Mobile technologies allowing internal connectivity, communication, and access to all the information can be precious for in-house staff and operations.
Flexible mobile platforms can offer more benefits. Staff members can access their company’s intranet instantly, allowing for enhanced customer service. Access to the latest news in real-time and daily updates will increase their efficiency and provide them with more information. Conversely, management can optimize their operations by using employee behavior data. Choosing technology that allows employees to save time by performing routine tasks is essential. All the information they need to do their jobs will be available anytime, and managers can also access data on their staff. It should be simple to use and adaptable, and it should help you achieve your strategic goals.
Finding platforms with multiple features that can connect your operational processes could give you valuable information about how employees perform their tasks and how this affects employee satisfaction, retention, and productivity. These metrics can directly affect both the bottom line and guests.
Communication features could include daily updates on VIP guests, check-ins, or a database of documents on HR, security, employee marketing, and departmental reports. They allow staff to be informed and up-to-date with the latest knowledge and skills, allowing them to perform their duties optimally and offer impeccable customer service. Using this feature can improve guest satisfaction, retention, and productivity.
Adding features like surveys and feedback allows management to have frequent open dialogues with their teams. Managers can respond quickly to employee feedback and take action. They can also create a community. Employee retention increases, satisfaction soars, and hiring costs are cut!
Bonus functions like chatting and conducting assessments or filling out checklists and inventories allow you to optimize your operational processes. They also reduce the amount of paper and collect analytical data within your company that will help with better management strategy.
It is best first to limit technology use within a single department. It is an excellent way to gauge the level of responsiveness of employees and managers. From there, other people can use the technology (property-wide or company-wide). The management can also better adapt to this application and observe staff reactions. The platforms can be used and integrated into existing systems to increase usage and optimize processes.
Once the app is fully functional, managers can create reports recognizing team skills and compare and correlate usage with metrics like employee satisfaction, guest retention, printing and training costs, and productivity levels.