Most hotels offer many job opportunities and do not require a four-year college degree. You can meet interesting people while working in a hotel. There are also perks like uniforms and meals for staff. You can move up the ladder as a hotel employee by using your experience. We will answer frequently asked questions and describe some of this article’s most common hotel positions.
What is the responsibility of hotel employees?
Hotel management is a complex industry that relies on employees’ dedication to ensure smooth and efficient operations. Staff members at hotels do everything to make guests feel comfortable. This includes taking reservations, cleaning rooms, organizing parties, and maintaining the hotel. A hotel job is an excellent choice if you enjoy working with people.
Hotel staffing jobs
The most common hotel jobs include:
Front of the House
The front-of-house hotel staff interacts directly with guests and is the face of the hotel. These employees are responsible for daily hotel operations, such as making reservations, checking in and out of guests, and answering questions from guests. Front-of-house staff usually work in shifts and sometimes even overnight to make sure that there is always someone available for guests.
A hotel front desk clerk welcomes and exits guests. Also, they answer the phone, assign rooms, give out keys, collect payments, and inform guests about local amenities.
The pay of front desk clerks can vary based on the hotel and their experience.
Some of the other front-of-house jobs include:
- Concierge
- Front desk supervisor
- Front of house manager
- Reservations Agent
Learn more about being a hotel front desk clerk.
Support Staff
The support staff is often present in large hotels and hotels in urban areas to help guests. The hotel support staff assists guests with luggage and their vehicles. They can also help guests locate local amenities and drive hotel shuttles.
A Porter moves luggage from guest rooms to the hotel lobby. They also greet guests, keep the entrance clean and answer general questions. The salary of a porter varies according to size and location.
The following jobs are available to support staff:
- Bellhop
- Bellman
- Parking lot attendant
- Valet
- Driver
- Baggage porter
Learn more about being a Porter.
Housekeeping
The hotel housekeeping staff is responsible for maintaining the cleanliness and safety of the hotel for all guests. Maintenance workers maintain the HVAC, lighting, and plumbing systems in hotels. Also, they may perform minor repairs to floors, roofs, and walls.
The maid is responsible for all cleaning tasks in the hotel. The housekeepers change the bed linens and make beds. They clean bathrooms, remove trash, vacuum floors, replenish personal care products, and sanitize all public areas. The housekeepers fill mini-bars in the rooms and coffee bars. A housekeeper’s salary is made up of an hourly wage plus customer tips.
Some other jobs in housekeeping are:
- Maintenance worker
- Maintenance Manager
- Help with housekeeping
- Lead housekeeper
- Director of housekeeping
Learn more about being a housekeeper.
Food Service
Staff members work in the hotel’s bar, restaurant, and cafe. They assign guests to their tables, take orders for food, serve the food, process payment, and clear tables. These employees may also provide food to guests as part of room service.
A server is always in contact with the hotel restaurant’s customers. They must offer excellent service. The duties of a waiter include greeting clients, taking orders, letting patrons know about specials, communicating requests to the kitchen, and serving meals. Waitstaff may work full-time or part-time and are paid a combination between their hourly rate plus tips from customers.
Some other hotel jobs include:
- Barista
- Bartender
- Busser
- Host/hostess
- Sommelier
Learn more about being a server.
Hotel kitchen
Many hotels have their kitchen staffed with chefs and managers. The kitchen staff at the hotel prepares food for special occasions and room service. The hotel kitchen staff is also responsible for cleaning customers’ dishes.
An executive Chef oversees all food operations within a hotel’s kitchen. Executive chefs supervise the kitchen staff, order food, plan menus, and prepare meals. Executive chefs are often promoted from lower-level positions, such as line cooks. The salary of an Executive Chef can vary widely depending on location and hotel size.
Other Hotel Kitchen Jobs include:
- Pastry chef
- Sous Chef
- Cook/line cook
- Café manager
- Dishwasher
- Catering manager
- Kitchen manager
- Restaurant manager
Find out more about being an executive chef.
Event planning
Employees in the event planning department of hotels plan significant events and hold them in conference rooms or ballrooms. Corporate meetings, weddings, and parties are held in many hotels.
An event coordinator plans events in the hotel’s rented space. The event planner plans every aspect of a special gathering, from budget management to arranging transportation for guests and accommodations. They also organize vendors and set up food services. Event planners’ salaries vary depending on their hotel location and experience.
Other jobs in event planning include:
- Wedding planner
- Meeting Planner
- Meeting specialist
- Event Manager
- Executive meeting manager
- Executive Conference Manager
- Convention planner
Find out more about event planning.
Hotel administration
Most hotels need a team to run smoothly. The hotel administration staff is responsible for all matters relating to staff, managing the hotel inventory, developing marketing plans, and resolving guest complaints.
A manager oversees the hotel’s operations and provides excellent customer service. They are responsible for hiring and firing staff, training employees, establishing work schedules, implementing hotel policies, and communicating with hotel owners. They also work closely together with vendors. The salary of a hotel manager varies depending on the years of experience and hotel location.
Other jobs in the hotel industry include:
- Director of Hotel Sales
- Shift leader
- Sales and marketing manager
- Group sales manager
- Wedding sales manager
- Spa manager
- Purchase Manager
